Order Cancellation

How can I cancel an order?

You can cancel your order directly from your confirmation email within 1 hour of placing it.

• Scroll down to find the “Changed Your Mind?” section in your email.

• If it’s been longer than 60 minutes, email sales@levelupiptv.com and we’ll help you find an alternative solution.

I accidentally canceled my order; can I resume it?

If you canceled your order but want to receive it after all:

• The best way is to place a new order at checkout.

• For any questions, email sales@levelupiptv.com and we’ll assist you.

I canceled my order, but I’m not sure it went through. Can you confirm it?

• If you used the cancellation link in your order confirmation email, you’ll receive another email confirming the cancellation.

• If you haven’t received a confirmation, email sales@levelupiptv.com and include your original order number. We’ll check and respond promptly.

I don’t see the option to self-cancel! How can I cancel my order?

• If your order included any special products or digital codes, email sales@levelupiptv.com as soon as possible.

• Include your order number and your cancellation or change request. We’ll assist you right away.

Notes:

• All cancellations must be requested within 1 hour of order confirmation for automatic processing.

• After the order is confirmed and activated, refunds or cancellations are only handled as described in our Refund Policy.

• Using sales@levelupiptv.com ensures fast response for order-related issues.